Job Role: Sales Support

Sales Support Co-ordinator

Are you super organised with amazing customer service skills? Then this could be just the role for you!

We are looking for a Sales Support Coordinator to join the Sales Team. You will be an integral part of the sales department, supporting not just the Sales Team but also Operations and Logistics to ensure prompt, accurate and professional customer service.

The ideal candidate should have a background in customer services or sales support. Experience working for a craft brewery is advantageous. So is experience in communicating directly with customers regarding sales-related enquiries and orders.

You will be an integral part of the sales department ensuring customer service satisfaction.

Key Responsibilities:

• Processing all orders, invoices, credit notes and returns.
• Liaising with dray team to help organise deliveries and collections, ensuring they have accurate delivery information and all relevant paperwork. Being their point of contact for any delivery issues / delays / updates whilst out on the road
• Managing sales@ inbox, answering any queries and confirming orders in a timely manner
• Liaise with Taproom manager to ensure they are sufficiently stocked and receive all new releases on time for launch dates
• Handle general customer calls, providing excellent customer service
• Assist Marketing team with planning successful and timely delivery of stock and equipment for various events and festivals
• Monitor product inventory levels and communicate to sales team.
• Organising and scheduling 3rd Party Logistics transport
• Liaise with the Finance team regarding debtors, invoice queries/payments.
• Use CRM systems to process customer data, create new products, generate reports, manage stock takes and process orders.
• Use CRM / Excel to log and report Quality Cases.
• Log any inbound leads on CRM for sales team to follow up and forward to the relevant rep
• Managing general enquiries and overall stock allocations
• Liaising with our Credit Control team.
• Reviewing and updating SOPs as and when needed and play a part in ensuring processes are followed by other team members.
• Manage stock and place badge orders
• Assist in managing POS across the business and delivery to our customers.
• Manage and fulfil Webshop, processing orders, booking dispatch, liaising with 3^rd parties
• Booking third party couriers and haulage
• Liaising with our sister breweries regarding orders, stock & POS
• Other duties as intermittently assigned by your manager

The ideal candidate will have:

• Previous experience in a sales support / customer service environment
• Experience in supply chain/live production environments
• Working in an agile SME with high levels of growth and change
• Experience using CRM systems is necessary (ideally Breww)
• Experience using Ms office – Outlook and intermediate excel
• Excellent communication and organisational skills
• Strong attention to detail and sense of urgency and customer service orientation
• Well-developed communication and people skills; effective on an interpersonal level
• Can-do attitude to problem solving
• Must be able to work across multiple systems
• Able to prioritise and manage multiple tasks and work towards achieving fixed deadlines/targets
• Ability to work independently and within a team to accomplish goals
• Legal right to work in the UK

What we offer:

• Competitive Salary in line with experience (£27 – £29k dependant on experience)
• Proud Living Wage employer
• 28 days holiday (Including public holidays)
• 1 day a year to volunteer with a local charity
• 1 extra day leave for your Birthday
• Pension with People’s Pension
• Staff allowance of beer!

How to apply:

Please send your CV and a covering letter, mentioning why you would be the right fit for this role and our brand, to jobs@brickbrewery.co.uk

The role is a full-time permanent position and offers the right candidate, the opportunity to progress and develop within the company.

Closing date: 17^th November 2023 – please note that interviews will take place throughout the recruitment process and not just after the closing date.